regulations

STORE REGULATIONS

§1. GENERAL PROVISIONS

These Regulations (hereinafter: “Regulations”) define the rules for using the Store, placing orders electronically, delivering ordered Products, paying for ordered Products, as well as the rights of the Customer and the User under the sales contract, in particular the rules for withdrawal from the contract and the rules for filing and processing of complaints.

§2. DEFINITIONS

“MONIKA WITEK MAKEUP” – DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Boleslawiec NIP number 6121765207, REGON 368482169, e-mail address: m.witek@deserveagency.com

Store – online store operated by MONIKA WITEK MAKEUP located at the Internet address http://deserveit.eu through which MONIKA WITEK MAKEUP provides services electronically, containing an offer of Products;

Customer – a natural person, a legal person or an organizational unit without a legal entity, but with legal capacity, using the Store, for whose benefit services may be provided electronically or with whom a contract of sale may be concluded;

User – a registered customer, using the store through an Account.

Consumer – a customer who is a natural person entering into a sales contract with MONIKA WITEK MAKEUP for purposes not directly related to his/her business or professional activity. By using the Store, the Consumer agrees to conclude a contract at a distance by means of distance communication – the Internet and e-mail.

Account – User’s account, created during registration in the Store, intended for use by a single entity;

Electronic payment – a method of payment, during which, directly from the Store, the customer proceeds to select a bank, log in there and make an electronic transfer.

Product – accessories and cosmetics sold through the store, which are sent by mail or courier, e-books.

Training – services provided in the form of physical training(“Masterclass”) and services provided by MONIKA WITEK MAKEUP within the framework of the Store under an agreement concluded with the Customer, based on conditional access, as defined in the Law of July 5, 2002. on the protection of certain services provided electronically based on or consisting in conditional access (i.e., Journal of Laws of 2015, item 1341), and their acquisition by the Client is conditional on the Client gaining access to certain audiovisual materials (digital content provided by MONIKA WITEK MAKEUP ),

Voucher – a document (including electronic) confirming the entitlement of its holder to the provision of training or purchase of a Product or Products

§3. CONTACT MONIKA WITEK MAKEUP

Postal address: DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Bolelsławiec

E-mail address: m.witek@deserveagency.com

Phone: +48 880 845 350

§4. TECHNICAL REQUIREMENTS

A prerequisite for the proper use of the Store is that the Customer has a data communications system that meets the following minimum technical requirements:

Internet access;

Installed current browser on Windows 8+, MAC OSX 10.12+, (Mozilla Firefox, Opera, Google Chrome, Microsoft Edge, Apple Safari), with cookies and Java Script enabled;

Having a current, active and properly configured email account.

MONIKA WITEK MAKEUP is not responsible for technical problems or technical limitations occurring on the computer equipment used by the Customer, which prevent the Customer from using the Store.

§5. ACCOUNT

The customer can make purchases without registration, but he is required to provide his name, mailing address, e-mail address and telephone number in order to process the order.

The creation of an Account allows the Customer in particular:

Entering, editing or deleting data, including delivery addresses;

Placing orders using the entered data;

get a fixed discount for professionals;

payment of the order upon receipt of the product at the office of MONIKA WITEK MAKEUP

The condition for creating an Account is free registration, i.e. Properly complete the form, sent to MONIKA WITEK MAKEUP and accept the provisions of the Terms and Conditions;

The data required for registration are:

User Name;

email address.

The account is created for an indefinite period of time, however, the user may delete his/her account in the Store at any time without giving any reason and without incurring additional fees.

After registering the Account, each time you log in using the data provided in the registration form.

Cancellation of the Account can be done by sending a statement to this effect using the contact form after logging into the Account or by e-mail to m.witek@deserveagency.com.

Deletion of the Account is irreversible and is accompanied by deletion of the full contents of the Account. After deletion of the Account, the User loses all access to the Account and to the order history.

MONIKA WITEK MAKEUP may delete the Account at any time:

If the User uses the Store in a manner inconsistent with the Regulations;

in cases provided for by generally applicable laws

§6. RULES OF USE OF THE STORE

Customers are required to:

Use the Store in accordance with the Regulations and with respect for the rights of third parties;

Refrain from sending or posting unsolicited commercial information in the Store, or posting any content that violates the law (prohibition of posting illegal content)

Not to undertake IT activities or any other activities aimed at coming into possession of information not intended for the Customer, including data of other Customers,

not to take actions involving unauthorized modification of content provided by MONIKA WITEK MAKEUP within the framework of the Store or abuse of rights granted to the Customer by MONIKA WITEK MAKEUP or the law, in a manner that is contrary to the social and economic purpose of a particular right or the principles of social intercourse.

Customers are required to provide truthful information in the course of registration and during the use of the Store, as well as to update it.

Customers may not, without the consent of MONIKA WITEK MAKEUP , copy, change the structure, modify or make available to third parties all or part of the content of the Store, especially as regards the information contained therein.

Declarations of intent of MONIKA WITEK MAKEUP and Customers are made, in particular, electronically, via the Internet, in particular to the e-mail address provided in the registration form.

MONIKA WITEK MAKEUP makes every effort to keep the Store updated for a wide range of devices and operating systems, but does not guarantee its compatibility or updateability with every device and system.

MONIKA WITEK MAKEUP reserves the right to make interruptions in the operation and access to the Store for an indefinite period of time, caused by the need for modernization, repair and maintenance of the Store.

MONIKA WITEK MAKEUP may change the functionality and content of the Store, suspend, withdraw or limit the availability of all or part of the Products offered in the Store. In the event that this would significantly limit the functionality of the Store, MONIKA WITEK MAKEUP will notify the Users who purchased the Products.

The customer may agree to receive commercial information from MONIKA WITEK MAKEUP, including by e-mail, by selecting the appropriate option in the registration form. If such consent is given, the Customer will receive the Store’s newsletter (“Newsletter”) at the e-mail address provided by the Customer during registration.

The customer may cancel the Newsletter service at any time.

Violation by the User of any of the obligations indicated a items 1-3 above is a violation of the Terms of Use and may result in the removal of the Account.

§7. SALES OF PRODUCTS, TRAINING, VOUCHERS

The conclusion of the contract of sale of Products/Vouchers takes place when MONIKA WITEK MAKEUP confirms receipt of the order to the Customer’s e-mail address provided during registration.

A Customer who is a Consumer may withdraw from a contract of sale of Products under the terms of § 10

Before placing an order, the Customer should read the description of the Product/Training/Voucher posted in the Store.

The contract for the Training is concluded when the Store confirms receipt of the order to the e-mail address provided by the Customer.

A Customer who is a Consumer may withdraw from the Training contract under the terms of § 10.

Termination of the contract for the Training, for reasons attributable to the Client, before the expiration of the period for which the Training was purchased and after its commencement by the Client, will not result in a refund of the fees paid.

§8. PRICE LIST AND PAYMENT METHODS. PROMOTIONS

The current offer of the Store along with the price list and delivery costs of the Products is posted in the Store.

MONIKA WITEK MAKEUP undertakes to display the price, unit price, or information about the reduced price of the product in an unambiguous manner, without raising any doubts and allowing price comparison, in a place that is generally accessible and easily visible to Customers and especially to Customers who are consumers.

Orders placed in the Store can be paid for:

Before receiving the product,

upon receipt of the product – with this option available only to Users and the receipt will be held at the offices of MONIKA WITEK MAKEUP .

MONIKA WITEK MAKEUP does not provide for the possibility of payment for part of the order before receipt of the product, and for part upon receipt of the product. In addition, MONIKA WITEK MAKEUP does not provide for payment on delivery.

Payments for Products may be made by means of:

traditional bank transfers;

One of the electronic payment systems accepted by MONIKA WITEK MAKEUP (i.e. Przelewy 24, PayPal).

MONIKA WITEK MAKEUP is not responsible for problems related to the processing of payments on the part of third parties, such as banks, intermediary companies.

The Training order is carried out on the dates specified in the offer.

In case of pre-sale of the Training, access to the Training will be realized from the date indicated in the promotional offer available on the SHOP website.

The customer wishing to receive an invoice, is required to enter the data in the order form.

Invoices are sent in traditional or electronic form. In order to receive an electronic invoice, the customer must agree to this in the order form.

Electronic invoices are sent in PDF (Portable Document Format) to the e-mail address indicated in the order form. MONIKA WITEK MAKEUP sends electronic invoices guaranteeing the authenticity of their origin and the integrity of their content in accordance with applicable law.

The day the payment is made is the day the funds are credited to the account of MONIKA WITEK MAKEUP . MONIKA WITEK MAKEUP reserves the right to temporarily introduce promotional prices, which are announced on the Store’s website. The prices in the price list and the price summary for a given order will include promotions.

In the event that MONIKA WITEK MAKEUP individually adjusts the price of the product against the Consumer, the Consumer will be clearly and duly informed.

§9. PLACING AND PROCESSING ORDERS.

The order is completed when the Product is selected and when the order form is properly filled out.

The Customer may place orders for Products/Training/Vouchers available in the Store’s assortment 7 days a week and 24 hours a day, subject to prohibitions or restrictions on trade arising from generally applicable laws.

After placing an order and selecting a method of payment, the customer will receive, at the e-mail address provided, confirmation of the conclusion of the sales contract, together with instructions for further actions and terms of the concluded contract. If the customer chooses electronic payment, he will be redirected to the site of the operator mediating the transaction.

As soon as the payment is credited to the bank account of MONIKA WITEK MAKEUP, the order will be immediately transferred for execution, provided that the User has provided the data of the recipient of the shipment (including delivery address and contact phone).

The customer is required to provide a current and accurate address to which the product is to be delivered. In the event that the customer provides an incorrect or inaccurate address, MONIKA WITEK MAKEUP is not responsible for non-delivery or delay in delivery of the product.

Information about the current status of your order and the expected delivery date is available after logging into your Account in the Your Orders section.

If payment is not received within 7 days of the order, MONIKA WITEK MAKEUP has the right to delete the order.

The User may cancel an order placed by contacting us by phone at +48 880 845 350 or by e-mail at m.witek@deserveagency.com .Only orders that have not yet been completed may be cancelled, In relation to Products, the moment of shipment of the Products to the Customer is decisive.

§10. WITHDRAWAL

The consumer may withdraw from the contract of sale of the Product/Voucher without stating a reason and without paying additional fees within 14 days from the date of delivery of the Products/Voucher to the address indicated by the User.

The Consumer may withdraw from the Training contract without giving any reason and without paying additional fees until the start of the ordered service or delivery of digital content by the Store to the Consumer, within 14 days from the date of conclusion of the contract. The Consumer loses the right to withdraw from the Training contract in the event that the performance has begun with the Consumer’s express consent before the expiration of the deadline for withdrawal and after the Shop has informed the Consumer of the loss of the right to withdraw as a result.

The commencement of fulfillment by the Store is from the moment of the first login to the platform in the case of online training, or from the moment the ordered digital product is made available to the Consumer. Making the digital content available means the beginning of the service, which results in the loss of the right to withdraw from the contract.

Return of deposit in case of partial payment:
If the Consumer chooses the option of partial payment for the Training:
a) the deposit paid serves as a reservation fee for reserving a place at the event,
b) the deposit is not refundable in case of cancellation of the Consumer’s participation in the Training, regardless of the reason for cancellation.

The consumer undertakes to pay the remaining amount in accordance with the payment schedule specified when placing the order. If the second part of the payment is not paid by the due date:
a) the deposit paid is forfeited and non-refundable,
b) the seat reservation is cancelled and the seat may be made available to other participants.

Selecting the partial payment option and accepting the terms and conditions implies the Consumer’s express consent to begin performance before the expiration of the withdrawal period. The Consumer is informed that if the digital product is made available or the platform is logged into the Online Training, he loses the right to withdraw from the contract to the extent of the deposit paid.

Withdrawal from the contract of sale of Products is made by an unambiguous statement of the Consumer

A model statement of withdrawal from the contract of sale of Products/Voucher is attached as Appendix number 1 to the Regulations. The consumer can use the model form, however, it is not mandatory.

If the Consumer submits a statement of withdrawal via e-mail, the statement should be sent to m.witek@deserveagency.com. If the Consumer makes a statement of withdrawal in writing, the statement should be sent to the address “MONIKA WITEK MAKEUP”. – DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Boleslawiec.

In order to comply with the deadline for withdrawal from the contract of sale of Products/Voucher, it is sufficient for the Consumer to send information regarding the exercise of his/her right to withdraw from the contract before the expiry of the deadline for withdrawal.

In case of withdrawal from the contract of sale of Products/Voucher, the Customer shall be refunded all payments received, including the cost of delivery of Products. If the Consumer chooses a method of delivery of the Products other than the cheapest delivery method offered by MONIKA WITEK MAKEUP, only the costs of returning the Products to the amount corresponding to the cheapest delivery option will be refunded. Reimbursement will be made immediately, and in any case no later than 14 days from the date on which MONIKA WITEK MAKEUP is informed of the decision to exercise the right of withdrawal, subject to point 9 below. The form of refund depends on the method of payment selected when placing the order.

In the event of withdrawal from the Training contract, the Consumer shall be refunded all payments received. Reimbursement will be made immediately, and in any case no later than 14 days from the date on which the Store is informed of the decision to exercise the right of withdrawal.

MONIKA WITEK MAKEUP reserves the right to withhold reimbursement for the Products until it receives the Products back or the Consumer provides proof of return, whichever event occurs first.

The consumer is obliged to return MONIKA WITEK MAKEUP returned Products intact immediately, but no later than 14 days from the day on which he withdrew from the contract of sale of Products. To meet the 14-day deadline it is sufficient to send back the Products before its expiration.

Returned Products should be packed and protected in such a way that they are not damaged in transit.

The Consumer shall bear only the direct costs of returning the Products, i.e. the cost of returning the Products to MONIKA WITEK MAKEUP .

The Consumer shall be liable for any diminution in the value of the returned Products resulting from the use of the Products beyond what is necessary to ascertain the nature, characteristics and functioning of the Products. MONIKA WITEK MAKEUP reserves the right to assert claims against the Consumer, including compensation, to the extent provided by applicable law.

§ 11. RESPONSIBILITY MONIKA WITEK MAKEUP . ADVERTISEMENTS

MONIKA WITEK MAKEUP undertakes to provide products without defects and is liable to the Customer if the purchased Products have a physical or legal defect (warranty).

If the purchased Products have defects, the Customer may:

Demand replacement of the Products with new ones;

Demand removal of the defect,

Make a statement on price reduction,

make a declaration of withdrawal from the contract, provided that the defect is material.

The right to submit a statement of price reduction or withdrawal from the contract does not apply to the Customer if MONIKA WITEK MAKEUP immediately and without excessive inconvenience replaces the Products with defect-free Products or removes the defect. The limitation does not apply if the Products have already been repaired or MONIKA WITEK MAKEUP failed to comply with the obligation to replace or remove the defect.

If the Customer is a Consumer, he/she may, instead of MONIKA WITEK MAKEUP’s proposed removal of the defect, demand replacement of the Products with defect-free ones, or instead of replacement, demand removal of the defect. This right does not apply when bringing the Product into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the manner proposed by MONIKA WITEK MAKEUP .

If the Consumer, exercising their rights under the warranty for physical or legal defects of the Product, requests its replacement or repair, or withdraws from the contract, delivery of the advertised Product to MONIKA WITEK MAKEUP is carried out by the Consumer, but at the expense of MONIKA WITEK MAKEUP , with the proviso that only the cost of returning the advertised Product to the amount corresponding to the cheapest shipping option will be refunded.

The cost of returning the advertised Product by a Customer who is not a Consumer shall be borne by the Customer.

Complained Products should be sent back to the address: MONIKA WITEK MAKEUP For identification purposes, the advertised Product should be accompanied by the order number, along with a description of the reason for the complaint and an indication of the scope of activities that the Customer expects MONIKA WITEK MAKEUP to perform. The specimen of the Product complaint form is attached as Appendix number 2 to the Regulations.

It is recommended to attach the proof of purchase or a copy of it to the advertised Product, which facilitates the processing of the claim. However, failure to include the proof of purchase or a copy thereof does not stop the complaint procedure.

MONIKA WITEK MAKEUP undertakes to consider the complaint within 14 days of receipt.

If the Customer’s complaint is accepted, MONIKA WITEK MAKEUP shall bear the cost of returning the advertised Product (receipt of the complaint), and sending the Product free of defects (when this method of settling the complaint was chosen).

If the complaint is not accepted, the Product is sent back at the Customer’s expense.

In the event of withdrawal from the contract of sale of Products due to its defects, MONIKA WITEK MAKEUP shall refund to the Customer in full or in part the previously paid cost of delivery of the order.

Reimbursement of part of the delivery costs takes place when the advertised Products were one of several in the order placed by the Customer. Then the delivery costs of the order are refunded proportionally according to the value.

In the cases referred to in points 10 and 12 above, MONIKA WITEK MAKEUP covers the costs only up to the amount corresponding to the cheapest delivery option offered in the Store.

Reimbursement of delivery costs to the User’s bank account will be made immediately.

The Shop undertakes to provide Training with due diligence under the terms of the Regulations.

All reports of possible incorrect execution of the Training should be sent to the e-mail address m.witek@deserveagency.com The Shop undertakes to respond within 14 working days from the day of receipt of the report and inform the Client about it.

The Store is not responsible for the effect expected by the User and the purpose of using the Training, including the effectiveness of learning through the Store.

§12. PERSONAL DATA

Personal data obtained by MONIKA WITEK MAKEUP in the Store, including data obtained in the process of registration in the Store are protected.

Deletion of personal data. The User’s request for MONIKA WITEK MAKEUP to delete the personal data provided in the registration form results in the deletion of the data.

The administrator of the personal data is “MONIKA WITEK MAKEUP” – DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Boleslawiec

Contact with the Administrator is possible:

via email: m.witek@deserveagency.com

By phone: +48 880 845 350.

Personal data is processed:

For direct marketing purposes;

For analytical and statistical purposes;

w arising from the legitimate interest of the Administrator, i.e. for archival (evidential) purposes, to secure information in the event of a legal need to prove facts or demonstrate obligations performed, to establish, assert or defend against claims, to conduct the Administrator’s operations;

in order to process payments – in the case of electronic payments MONIKA WITEK MAKEUP has the right to transfer the customer’s personal data including email address, name (company), address of residence – of which it will inform the customer in accordance with Art. 13 para. 1(e) RODO.

Provision of data is voluntary, but necessary for the above purposes.

Period of storage of personal data. Processed personal data shall be retained for such period as is necessary to fulfill the purpose for which the data are processed (including as required by applicable law).

Legal basis for processing personal data. Personal data is processed when:

Processing is necessary for the performance of a contract to which the data subject is a party, or to take action at the request of the data subject prior to entering into a contract (Article 6(1)(b) RODO);

Processing is necessary for the fulfillment of a legal obligation incumbent on MONIKA WITEK MAKEUP as an Administrator (Article 6(1)(c) of the DPA);

The processing is necessary for the purposes of the Administrator’s legitimate interests, i.e. for archival (evidential) purposes, to secure information in the event of a legal need to prove facts or demonstrate, to show obligations performed, to establish, assert or defend against claims, to conduct the Administrator’s operations and marketing activities.

Data recipients. The recipients of your personal data are persons authorized by the Administrator to process the data in the performance of their official duties and entities to whom the Administrator subcontracts the performance of activities that require data processing (“Processors”). Recipients of your personal data may also be entities entitled to access your data only in justified cases and on the basis of relevant laws. Your data will not be transferred outside the European Economic Area.

In connection with the fact that MONIKA WITEK MAKEUP uses personal data, the User has the right:

access to personal data;

Request rectification, erasure and restriction of processing of personal data;

object to the processing of data on the grounds of special situations – in cases where we handle data on the basis of our legitimate interest;

To transfer personal data, i.e. The right to receive your personal data from us, in a structured, commonly used machine-readable computer format.

In addition, you may send this personal data to another controller or request that the Administrator send this data to another controller. However, the Administrator will do so only if such a message is technically possible. The right to data portability applies only to those data that we process under contract.

To exercise the rights indicated in paragraphs 10 and 11 above, contact the Administrator.

The user also has the right to lodge a complaint with the supervisory authority in charge of personal data protection, i.e. President of the Office for Personal Data Protection. We assure you that we make every effort to provide physical, technical and organizational measures to protect your personal data from accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable laws. If you want to use it, write to m.witek@deserveagency.com

MONIKA WITEK MAKEUP does not collect personal data of children and minors. If an Account is created by a child or a minor, then only with the consent and data of a parent or legal guardian – about which you must immediately inform MONIKA WITEK MAKEUP .

The store also uses the so-called. cookies. These files are stored on the customer’s computer by the server and provide statistical data about the customer’s activity, in order to match the offer to the customer’s individual needs and tastes. The customer can disable the option of accepting cookies in his/her web browser at any time, although he/she must be aware that in some cases disconnecting these files may make it difficult to use the offer of the Online Store.

If the Store’s website includes links leading to other websites not administered by the Store, the Store is neither responsible for the content of those sites nor for the degree of privacy protection implemented by the administrators of those sites. When deciding to switch to such sites, the customer does so at his own risk. The store encourages, by the way, to read the privacy policies implemented by these sites before the customer shares his or her personal information with them.

The store also collects anonymous statistical data about the pages visited. This data is used only for statistical analysis of traffic on the Store’s pages. The Google Analytics privacy policy can be found at: www.google.com.

§ 13 COPYRIGHT

The author’s economic rights to all training courses, digital content provided (e-books) and other educational materials contained in the Store are vested in MONIKA WITEK MAKEUP and are subject to the protection provided by the Law on Copyright and Related Rights (Journal of Laws of 2018, item 1191, as amended).

You may use the training courses, provided digital content and other educational materials as intended for your own use only.

The user may not share any educational materials, digital content and training provided – in whole or in parts with third parties, in any form, without the consent of MONIKA WITEK MAKEUP .

§ 14 OPINIONS

MONIKA WITEK MAKEUP does not provide for the possibility of issuing reviews of products/training/vouchers in the Store.

MONIKA WITEK MAKEUP does not ensure that the opinions published on other portals or websites come from consumers who have used or purchased the product / training / voucher, unless the information that will be contained on the website of the Store will show that the opinion comes from the Consumer who actually used or purchased the product.

MONIKA WITEK MAKEUP does not Verify whether a given review/opinion found on other portals or websites comes from a Consumer who used or purchased the Goods in question.

MONIKA WITEK MAKEUP does not interfere with the content of posted reviews that are found on other portals or websites.

§15 FINAL PROVISIONS

MONIKA WITEK MAKEUP reserves the right to make changes to the Terms and Conditions. The change is effective for Users within 30 days from the date of notification of the change in the Terms and Conditions by sending an email to the User.

Use of the Store after the introduction of changes to the Terms and Conditions will imply their acceptance by the Customer and, including the User, also before the expiration of the period indicated in item 1 above. A User who does not wish to use the Store after the changes take effect may submit a statement of non-acceptance of the new Regulations via the contact form available on the Store website, or send it to the e-mail address m.witek@deserveagency.com. Upon receipt of a statement of non-acceptance of the changes to the Rules and Regulations, MONIKA WITEK MAKEUP will delete the Account held by the User and inform him/her of this fact.

Orders placed before the date of amendments to the Terms and Conditions are processed on the basis of the provisions in force on the date of the order.

In matters not regulated by the Regulations, the provisions of the Civil Code, the Law on Consumer Rights, the Law on Provision of Electronic Services and other provisions of generally applicable law shall apply.

If any provisions of the Rules and Regulations are considered to be such that they shape the rights and obligations of the Consumer in a manner contrary to good practice, grossly infringing his interests (prohibited contractual provisions) – then the relevant provisions of generally applicable law will be applied in place of such provisions.

Boleslawiec 17.10.2023

ANNEX NUMBER 1 TO THE REGULATIONS.

MODEL DECLARATION OF WITHDRAWAL FROM THE CONCLUSION OF THE CONTRACT OF SALE OF PRODUCTS

WITHDRAWAL

ADDRESS:

“MONIKA WITEK MAKEUP” – DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Boleslawiec, NIP number 6121765207, REGON 368482169, e-mail address: m.witek@deserveagency.com

I, using the following login in the Store “……” when placing an order …………………………, I hereby withdraw from the agreement concluded as a result of placing an order numbered …………………. concerning …………………………. (list the name, quantity and price of the returned Products).

Date of contract ………..

Date of receipt of Products ………………..

User’s Name …………………….

User address …………………………

The bank account number to which the refund is to be made: ………………………..

User’s signature (only when the form is submitted on paper)………………….

Location ……………… Date…………………………

APPENDIX NUMBER 2 TO THE REGULATIONS

SAMPLE PRODUCT COMPLAINT STATEMENT

COMPLAINT ABOUT A PRODUCT

ADDRESS:

“MONIKA WITEK MAKEUP” – DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Boleslawiec, NIP number 6121765207, REGON 368482169, e-mail address: m.witek@deserveagency.com

I, using the following login in the Store “……” when placing an order. …………………………, I hereby notify that the Product purchased by me on …………………, list the name, quantity and price of the returned Products) is defective.

The defect is …… The defect was found on …………….. In view of the above, on the basis of the Act of April 23, 1964 Civil Code, I demand the following

– exchange of goods for a new one*

-free repair of goods*

– reduce the price of the goods by the amount of ……. (in words…) zloty, and I request that the stated amount be refunded to …………………………………*

– I withdraw from the contract [tylko w przypadku wady istotnej] and request a refund of the amount stated to …………………*

(*) Delete as needed.

Date of contract ………..

Date of receipt of Products ………………..

User’s Name …………………….

User address …………………………

User’s signature (only when the form is submitted on paper)………………….

Location ……………… Date…………………………

STORE INFORMATION

“MONIKA WITEK MAKEUP” – DESERVE MONIKA WIATROWSKA Rakowice 37E, 59-700, Boleslawiec, NIP number 6121765207, REGON 368482169,
e-mail address: m.witek@deserveagency.com